FAQ

FAQ

Orders

How can I place an order?

Orders can be placed directly through our website. Once your order is completed, you will receive an order confirmation email.

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

Shipping

Where do you ship?

We currently ship within Canada.

How long does shipping take?

Orders are usually processed within 1–3 business days. Estimated delivery time is 3–7 business days, depending on the destination and carrier service.

Will I receive tracking?

Yes. Once your order has shipped, you will receive a tracking number by email.

Returns

Do you accept returns?

We accept returns within 14 days of delivery. Items must be unworn, unused, unwashed, and in original condition with all tags attached.

Are shipping fees refundable?

Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Products

Are SEVOCA faux-fur pieces made with real fur?

Our faux-fur pieces are made with faux-fur materials unless clearly stated otherwise in the product description.

How should I care for my items?

Please refer to our Product Care page for care instructions by product category.

Sizing

How do I choose the right size?

Please refer to the product description and our Size Guide. If you are unsure, contact us before placing your order.

Boutique Partnerships

Do you work with boutiques or retailers?

Yes. We are open to working with selected boutiques and partners. For partnership or wholesale inquiries, please contact us with your store name, location, website, and social media.

Contact

How can I contact SEVOCA?

For questions about products, orders, shipping, returns, or partnerships, please contact:

contact@sevoca.ca